Services

CONSULTAIONS

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CUSTOM BUILDS

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REPAIRS

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MAINTENANCE

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CONSULTAIONS 〰️ CUSTOM BUILDS 〰️ REPAIRS 〰️ MAINTENANCE 〰️

CONSULTATIONS

Are you a media professional striving for peak efficiency in demanding 2D/3D workflows,
or a passionate gamer chasing every possible frame per second?
Whether it’s streamlining rendering and simulations or maximizing in-game performance, we’re here to help you build a tailored solution perfectly optimized for your needs.

GER / ENG

For Professionals & Businesses:

Where time is money, inefficient hardware will cost you both.
We specialize in designing workstations for self-employed creatives and small to medium-sized media companies, optimizing workflows for:

  • 2D/3D Modelling & Rendering:
    Accelerate render times and enable real-time previews.




  • Motion Graphics & Simulations:
    Systems built to handle multi-core workflows and multi-GPU-heavy pipelines with ease.





  • Video Editing: Smooth playback, fast encoding, and scalable storage for large projects with h.264, h.265, Intra-Codec, and heavy Raw workflows.



By understanding your specific software, project types, deployment and budget, we’ll be able to create a hardware configuration that delivers unparalleled performance, efficiency, and scalability to grow with your business.

For Gamers:

Step into a new world of performance. With a decade long expertise in system integration, water-cooling, and a passion for gaming, we’ll help you configure a rig that:

  • Maximizes FPS while keeping temperatures and noise in check.

  • Balances price-to-performance for your specific titles and resolutions.

  • Enables Upgrade possibilities for futureproofing

Service Level Agreements

Purchased your Workstation and want to keep it hassle free?
Protect it with our Managed Hardware Care Plans!

Base Level

Customer support via phone and remote management is always included for all our customers.
For more please visit our Terms of Service [EN] or AGB [DE]

Silver Level

up to 2x Express Technician Appointments per year.
72h response time in case of hardware failure.
Free Fluid changes with an appointment.

899€ / Year

Gold Level

unlimited Express Technician Appointments per year.
48h response time in case of hardware failure with replacements provided.
Limited Hardware Replacement Costs
Free Fluid changes with an appointment.

1699€ / Year

We at Polymorph Computers have always believed in the consumer’s Right-to-Repair.
Thats’s why our systems are designed with modularity, accessibility, and clarity in mind - empowering our users to carry out many basic upgrades and component swaps² without voiding our warranty, and with minimal downtime!

Whenever possible, we offer repair and replacement methods that are fast, transparent, and cost effective.
This has kept all our systems ever sold up and running.

REPAIRS

“In a world designed to discard, repair is a resistance”

- GxAce

  • All our systems come with a 2 year warranty.
    Individual components have up 12 years of warranty if registered.
    You can claim your warranty on a faulty component by contacting us via mail to handle the RMA process.

    Repairs within the warranty period can be serviced by sending the system in, or in some cases by just sending the faulty components in, enabling as little downtime as possible on the system.

    Repairs and maintenance outside of the warranty can be user serviced in many cases if prefered.
    Technician appointments downtime: 5-10 workdays
    In shop repairs downtime :7-14 workdays
    Shipping is the customer’s responsibility in this case.

    Technician appointments will be quoted transparently and with fair rates.

  • Thanks to our use of quick-disconnect fittings and modular layouts, components like
    SSDs,
    GPUs,
    RAM and
    CPUs³ can be safely replaced and upgraded by the end user in minutes.

    We ship pre-configured replacement parts during RMA windows to minimize system downtime based on availability.

  • SSD, RAM, GPU and pump failures will allow the workstation to keep running with slightly reduced capacity until replacement parts are ready.

    In systems equipped with dual pumps, operation continues uninterrupted if one fails.
    Pump replacements can be carried out by one of our certified technicians (service fee applies).

  • For parts like motherboards, CPUs³, or PSUs:

    • Inside Warranty: We offer temporary replacement parts to keep you operational during the RMA process, with optional self-installation or technician service.

    • Outside Warranty: You may choose between a paid onsite repair or sending the system to our workshop. Shipping is the customer’s responsibility in this case.

²SSD, HDD, RAM, CPU³ and GPU (re-)installations if done properly won’t void our warranty, as long as the cooling-loop is not opened.


³CPU swaps are only user-performable when no aftermarket socket hardware is involved (e.g., Socket 1700/1851 Systems);
excluded are: sTR5 socket Threadripper CPUs (only to be installed by trained personell)